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• Micro-learning

  2026 Changes to Retrofit Funding: At a Glance

  Basic|Funding schemes and eligibility

  Find out what changed in retrofit funding during 2026, from the end of ECO4 to new Boiler Upgrade Scheme rules, so you can spot outdated advice before it reaches a customer.

  15 min

• Full course

  Asbestos Awareness (Category A)

  Intermediate|Assessment and diagnosis

  IATP-accredited Category A training to identify asbestos in pre-2000 buildings, meet CAR 2012 duties and respond safely to disturbance.

  1 h 30 minCPDIATP

• Full course

  Assessing Housing Hazards With HHSRS

  Intermediate|Assessment and diagnosis

  A practical guide to HHSRS risk assessment, resident-centric practice under Awaab's Law, and the framework's proposed future changes.

  1 hCPD

• Full course

  Assessing Housing Quality With DHS

  Intermediate|Assessment and diagnosis

  A full examination of the Decent Homes Standard, the proposed condition-led reforms, and how maintenance, construction and retrofit deliver compliance.

  1 hCPD

• Micro-learning

  Awaab's Law: At a Glance

  Basic|Repair and hazard response duties

  A refresher course for social housing professionals on Awaab’s Law and the HHSRS, covering the Phase 2 obligations that come into force on 30 November 2026, including the newly in-scope hazards and the revised investigation and remediation timeframes.

  15 min

• Full course

  Briefing Residents Effectively After Installation

  Basic|Engagement by project stage

  Helps installers and Resident Liaison Officers close out retrofit jobs with confident walkthroughs, plain-language explanations and honest expectations about energy bills.

  20 min

• Micro-learning

  Building Safety Act: At a Glance

  Basic|Building and fire safety duties

  Explains what the Building Safety Act means on site: higher-risk buildings, the golden thread, raising concerns and working within your competence.

  15 min

• Micro-learning

  Busting Common Retrofit Myths

  Basic|Plain language and myth busting

  A practical approach to busting the common myths residents raise about heat pumps, insulation and other retrofit upgrades.

  10 min

• Full course

  Communicating With Diverse Communities

  Basic|Across cultures and languages

  Builds practical skills for retrofit staff communicating with residents across language and cultural barriers, from grading language to working with interpreters.

  20 min

• Full course

  Compiling Evidence for TrustMark Lodgement

  Intermediate|Evidence and lodgement

  Equips Retrofit Coordinators to compile, verify and lodge compliant TrustMark evidence across PAS 2030 and MCS measures, ECO4 and Warm Homes.

  45 minCPD

• Full course

  Conducting a Retrofit Assessment Under PAS 2035

  Intermediate|Assessment and diagnosis

  Learn the fundamentals of PAS 2035:2023 and its key roles, how to conduct energy assessments, and how to create an interpret condition reports.

  11 hCPD

• Full course

  Connecting and Assuring Solar PV

  Advanced|Measures and technologies

  Equips learners to assess Solar PV feasibility, clear planning and DNO gateways, and verify structural and installation quality.

  45 minCPD

• Branching scenario

  Defending the Retrofit Strategy

  Advanced|Programme and project management

  An interactive scenario that tests your ability to defend a Fabric First strategy against client pressure, cost challenges, and on-site surprises.

  30 minCPD

• Full course

  Delivering Effective Estate Outreach

  Basic|Plain language and myth busting

  Helps frontline retrofit staff engage residents from the first conversation, understand the concerns behind hesitation, and explain retrofit in plain language.

  30 min

• Full course

  Developing the IOE and MTIP

  Advanced|Retrofit design and specification

  Covers building and using the IOE and MTIP under PAS 2035:2023 to model options, sequence measures and secure informed client consent.

  45 minCPD

• Full course

  Diagnosing and Assessing Damp and Mould

  Basic|Assessment and diagnosis

  Covers diagnosing condensation, penetrating and rising damp, then conducting a full assessment using resident interviews, inspections and diagnostic tools.

  1 h 30 minCPD

• Full course

  Evaluating Risks and Hazards in Retrofit Projects

  Intermediate|Installation and site works

  Covers the pre-commencement checks Retrofit Coordinators must complete on planning consent, heritage assets, environmental hazards and protected species.

  45 minCPD

• Micro-learning

  Explaining Retrofit Jargon to Residents

  Basic|Plain language and myth busting

  A practical approach to explaining retrofit terms, roles and processes to residents in plain English, without the jargon.

  15 min

• Role-play scenario

  Handling and Resolving Installation Cancellations

  Advanced|Difficult conversations and distress

  Role-play scenarios are designed to give you a safe space to practise your skills with an AI-powered resident. In this scenario, take an inbound call from Ms. Sanders who wants to cancel their installation. You must listen and help her to resolve her issue.

  15 min

• Full course

  Identifying and Supporting Vulnerable Residents

  Basic|Resident needs and vulnerability

  Learn to identify and respond to the additional needs you may encounter when working in occupied housing, from communication barriers and cultural considerations to medical equipment dependencies and lone-working safety protocols.

  20 min

• Full course

  Integrating Compliant Roof and Loft Measures

  Advanced|Measures and technologies

  Covers designing compliant roof and loft insulation under PAS 2035:2023, managing cold roof moisture risks, thermal bridging and ventilation requirements.

  45 minCPD

• Full course

  Introduction to Cyber Security

  Basic|Information and systems

  Covers recognising and resisting phishing, malware and social engineering, protecting devices and accounts, and responding to incidents under UK GDPR.

  30 min

• Full course

  Introduction to Equality, Diversity and Inclusion

  Basic|People and safeguarding

  Covers what ED&I means, the Equality Act 2010 and protected characteristics, recognising unconscious bias, and intervening as an upstander.

  30 min

• Full course

  Introduction to ISO Management System

  Basic|Information and systems

  Introduces ISO 9001, 14001 and 45001, the plan-do-check-act cycle behind them, and your role in following procedures and reporting incidents.

  45 min

• Full course

  Introduction to Key Activities and Responsibilities in Retrofit

  Basic|Project coordination and administration

  Equips generalist staff to support pre-construction retrofit activities, from CDM 2015 governance and quality assurance to handover packages and snagging.

  3 h 30 minCPD

• Full course

  Introduction to Manual Handling

  Basic|Health and safety

  This course covers what constitutes manual handling under UK law, how to identify and assess risk using the TILE framework, and the safe techniques required to protect yourself and others in the workplace.

  30 min

• Full course

  Introduction to Modern Slavery

  Basic|People and safeguarding

  Covers modern slavery under the 2015 Act, the six types of exploitation, spotting warning signs, and reporting concerns correctly.

  30 min

• Full course

  Introduction to PAS 2030 and MCS Installation Standards

  Basic|Retrofit quality framework

  Introduces PAS 2030:2023 and how it governs installation of energy efficiency measures, alongside MCS certification and TrustMark compliance requirements.

  2 h 30 minCPD

• Full course

  Introduction to PAS 2035

  Basic|Retrofit quality framework

  Introduces PAS 2035:2023, the whole-house retrofit approach, the six core project roles, and how the standard integrates with PAS 2030.

  2 h 30 minCPD

• Full course

  Introduction to RdSAP 10

  Basic|Assessment and diagnosis

  Covers the RdSAP 10 changes to on-site data collection and calculation, and how they affect assessor workflows, pricing and client conversations.

  1 h 30 min

• Full course

  Introduction to Renewable Technologies

  Basic|Measures and technologies

  Covers specifying, planning and installing heat pumps, solar PV and MVHR in retrofit projects within a fabric-first strategy.

  3 h 30 minCPD

• Full course

  Introduction to Retrofit

  Basic|Retrofit foundations

  A beginner's introduction to retrofit and energy efficiency in homes, covering common measures, key terminology and the main funding schemes.

  30 minCPD

• Full course

  Introduction to Retrofit Design

  Basic|Retrofit design and specification

  Covers reading PAS 2035 retrofit designs, applying SAP and RdSAP energy performance data, and spotting U-value and thermal bridging risks.

  2 h 30 minCPD

• Full course

  Introduction to Retrofit Funding Mechanisms and Schemes

  Basic|Funding schemes and eligibility

  Introduces the main UK retrofit funding schemes, with a deep dive into Warm Homes: Social Housing Fund Wave 3 eligibility and compliance.

  1 h 30 minCPD

• Full course

  Introduction to Risk Assessments

  Basic|Health and safety

  Covers hazards, risks and legal duties, the HSE five-step assessment process, the hierarchy of controls, and dynamic risk assessment on the job.

  30 min

• Full course

  Introduction to Safeguarding

  Basic|People and safeguarding

  Safeguarding essentials for anyone visiting occupied homes: who is protected, the ten categories of abuse, the signs, and how to report.

  30 min

• Full course

  Introduction to the Building Safety Act

  Basic|Building and fire safety duties

  Covers the Hackitt Review failures behind the Building Safety Act 2022, its four pillars of reform, the dutyholder regime, competence mandate and enforcement powers.

  30 min

• Full course

  Introduction to the Fabric-First Approach

  Basic|Retrofit foundations

  Explains the fabric-first approach and measure sequencing, managing on-site risks like thermal bridging, and the regulatory requirements for fabric measures.

  3 h 30 minCPD

• Full course

  Introduction to the Social Housing Regulation Landscape

  Basic|Housing quality standards

  Explains how HHSRS, the Decent Homes Standard and Awaab's Law interlock, and the shift to a proactive, person-centric duty of care.

  1 hCPD

• Full course

  Introduction to the Warm Homes Plan

  Basic|Funding schemes and eligibility

  An overview of the £15 billion Warm Homes Plan, covering electrification targets, funding routes and area-based delivery from 2027.

  45 min

• Full course

  Introduction to TrustMark and the Lodgement Process

  Basic|Evidence and lodgement

  Covers the TrustMark framework, the lodgement process step by step, and the documentation and audit evidence needed for funding eligibility.

  2 hCPD

• Full course

  Introduction to UK GDPR

  Basic|Information and systems

  Gain a practical understanding of UK data protection law, including what counts as personal data, how data must be handled, and the rights and responsibilities that apply when things go wrong.

  45 min

• Full course

  Introduction to Ventilation and Fire Safety Principles

  Basic|Measures and technologies

  Focuses on the critical role of ventilation and moisture management in safe, effective retrofit projects, and explores how fire safety requirements and the Building Safety Act intersect with retrofit planning and delivery.

  3 hCPD

• Full course

  Introduction to Working at Height

  Basic|Health and safety

  Provides an essential overview of working at height safely in the UK workplace.

  30 min

• Full course

  Introduction to Workplace Fire Safety

  Basic|Health and safety

  Equips workers across all sectors with the essential fire safety knowledge needed to stay safe on site, in offices, and across multiple work locations.

  45 min

• Full course

  Investigating and Repairing Hazards Under Awaab's Law

  Intermediate|Repair and hazard response duties

  Provides an essential guide to Awaab’s Law, focusing on the legal duties and practical skills required for frontline housing professionals.

  1 hCPD

• Micro-learning

  June 2026 Changes to HHSRS: At a Glance

  Basic|Repair and hazard response duties

  Learn what changed in the Housing Health and Safety Rating System (HHSRS) on 23 June 2026, what stayed the same, and how to interpret reports written under the previous system.

  15 min

• Micro-learning

  Listening Actively and Asking Better Questions

  Basic|Listening and questioning

  Develop the active listening and questioning skills needed to conduct more effective resident conversations during retrofit engagement.

  25 min

• Branching scenario

  Managing Defects on an EWI Project

  Advanced|Quality assurance and verification

  This interactive scenario puts you in charge of a complex External Wall Insulation (EWI) pilot project.

  30 minCPD

• Full course

  Managing Difficult Calls With Residents

  Basic|Difficult conversations and distress

  Learn practical strategies for de-escalating difficult resident calls, responding to anger and misinformation, and recognising when a scheduling conversation becomes a safeguarding concern.

  20 min

• Full course

  Managing Higher-Risk Buildings Under the BSA

  Basic|Building and fire safety duties

  A course on the Building Safety Act 2022 provisions for Higher-Risk Buildings, covering the Three Gateways, the duties of Accountable Persons in occupied buildings, and how to maintain the Golden Thread of Information across a building’s lifecycle.

  30 min

• Branching scenario

  Mitigating Compliance Risks on Funded Projects

  Advanced|Evidence and lodgement

  This scenario-based course tests your ability to manage compliance and technical risk during the critical pre-construction phase of a retrofit project.

  30 minCPD

• Branching scenario

  Mitigating Early-Stage Project Risks and Hazards

  Advanced|Project coordination and administration

  This interactive scenario places you as a Senior Retrofit Coordinator managing a complex, multi-site portfolio. It challenges you to perform desktop reviews to identify critical legal and technical blockers before work begins.

  30 minCPD

• Full course

  Preparing Residents for Work on Their Homes

  Basic|Engagement by project stage

  Once lost, trust is hard to rebuild. This course focuses on getting it right before the works begin. Setting clear, honest expectations to avoid surprises, and drop-outs.

  30 min

• Role-play scenario

  Resolving Post-Installation Resident Concerns

  Advanced|Difficult conversations and distress

  Role-play scenarios are designed to give you a safe space to practise your skills with an AI-powered resident. In this scenario, take an inbound call from a resident raising concerns during the post-installation aftercare period. Listen, reassure, and log the issue for follow-up.

  15 min

• Role-play scenario

  Resolving Resident Concerns During Installation

  Advanced|Engagement by project stage

  Role-play scenarios are designed to give you a safe space to practise your skills with an AI-powered resident. In this scenario, take an inbound call from a resident who is having some issues during their installation.

  15 min

• Role-play scenario

  Securing Installation Bookings With Residents

  Advanced|Engagement by project stage

  Role-play scenarios are designed to give you a safe space to practise your skills with an AI-powered resident. In this scenario, take an inbound call from a resident who wants to discuss their concerns before booking in their installation.

  15 min

• Full course

  Specifying and Assuring Wall Insulation

  Intermediate|Retrofit design and specification

  A technical course for Retrofit Coordinators on designing, specifying and quality-assuring cavity, internal and external wall insulation under PAS 2035, with a focus on moisture and fire risk, Building Regulations compliance and securing valid guarantees.

  45 minCPD

• Full course

  Supporting Residents During Installation Works

  Basic|Engagement by project stage

  Learn to communicate clearly with residents on installation day, manage disruptions and complaints with confidence, and recognise when and how to escalate concerns to protect residents and the project.

  30 min

• Micro-learning

  Supporting Residents With Mental Health Challenges

  Basic|Resident needs and vulnerability

  In this short course, you will learn about common mental health conditions, the signs you might notice when interacting with residents, and a simple four-step approach for handling these conversations with confidence.

  15 min

• Full course

  Verifying Retrofit Designs

  Intermediate|Quality assurance and verification

  Learn to review and provide assurance for retrofit designs by cross-referencing theoretical designs with site realities, ensuring repairs and constraints are addressed before installation.

  45 minCPD

• Full course

  Working Safely With Ladders

  Basic|Health and safety

  This course gives you the practical skills to check whether a ladder is fit for professional use, carry out a systematic pre-use inspection, and set up and secure both stepladders and leaning ladders correctly.

  30 min