Covers the TrustMark framework, the lodgement process step by step, and the documentation and audit evidence needed for funding eligibility.
This course provides a practical understanding of how to meet compliance requirements in domestic retrofit projects through TrustMark. This chapter explores the TrustMark framework, essential documentation, and audit preparation, supporting learners in achieving funding eligibility and quality assurance in line with PAS 2035.
TrustMark, Government-Endorsed Quality Scheme, Each Home Counts, Consumer protection, Scheme Providers, PAS 2035, PAS 2030, MCS certification, Lodgement, Quality assurance audits, Risk-based monitoring, Non-compliance escalation, Funding eligibility (e.g. SHDF), Data Warehouse, Registered Businesses
This lesson introduces TrustMark’s purpose, governance, and operational framework, illustrating its critical role in protecting consumers and ensuring high-quality retrofit delivery. You’ll learn how TrustMark originated from the Each Home Counts review, how it links to PAS standards, and what registration, scheme providers, and quality audits involve. Through practical examples and a procurement scenario, you’ll understand how TrustMark status affects funding access, customer trust, and compliance requirements, building your confidence to assess and participate in accredited retrofit projects
This lesson walks through each step of the TrustMark lodgement process, from assessment to post-completion, detailing the documentation and evidence required to ensure compliance with PAS 2035 and funding requirements. You’ll learn how to compile RdSAP assessments, lodge improvement plans and designs, submit measure-specific documentation, and conduct quality assurance. A worked example on loft insulation demonstrates how to manage photo evidence, insurance, handover documents, and mid-installation checks. You’ll also explore the roles of retrofit coordinators, document controllers, and installers in maintaining compliance throughout the project lifecycle.
