In this short course, you will learn about common mental health conditions, the signs you might notice when interacting with residents, and a simple four-step approach for handling these conversations with confidence.
More than 1 in 5 people in England are living with a mental health problem, so difficult conversations are part of the job rather than the exception. On this short course, you'll learn about common mental health conditions, the signs you might notice when interacting with residents, and a simple four-step approach for handling these conversations with confidence.
Mental health conditions, Anxiety, Depression, PTSD, Panic disorder, OCD, Bipolar disorder, Signs of distress, The LEGS approach, Signposting, Support services, Looking after yourself
This short course will give you a practical framework — Listen, Empathise, Give reassurance, Signpost — for responding when a resident is distressed or overwhelmed, along with the support services you can point them towards and where to turn if a visit leaves you unsettled. You can return to it again and again to refresh your approach before a difficult conversation.
