AgilityEco: Building consistent retrofit knowledge across every role

By
Greenworkx Team
October 22, 2025
Share this post

Discover how AgilityEco is upskilling their teams while driving better outcomes for their partners and the communities they serve 

Empowering teams with a strong retrofit foundation

As a leader in tackling fuel poverty and driving energy efficiency across the UK, AgilityEco recognises the importance of ensuring every team member - from project delivery to customer engagement - has a shared comprehensive understanding of end-to-end retrofit processes. 

With teams spanning a wide range of roles and backgrounds, AgilityEco identified an opportunity to strengthen consistency and confidence across the organisation. Building shared retrofit knowledge would help streamline delivery, enhance collaboration between office and field teams, and improve the experience for residents engaging with retrofit services.

“This investment enhances our team's growth and propels our business as we work to eliminate fuel poverty, improve outcomes for vulnerable families, and prepare Britain's homes for a net zero future”

Amy Ainger, Head of Impact, AgilityEco

Why AgilityEco chose Greenworkx

Building on an established partnership with Greenworkx, i.e. the successful joint delivery of the Energy Advisor Academy, AgilityEco chose Greenworkx’s learning platform due to its:

  • Foundational retrofit content
  • User-friendly design
  • Bite-sized, easy to navigate modules

Measurable results

AgilityEco team members achieved an impressive 31% average knowledge gain. This far exceeded the shared objective that AgilityEco and Greenworkx had originally set, of a 20% improvement in baseline retrofit knowledge.

The knowledge gain was even higher in key roles such as Project Administrators, who improved their knowledge by 36%, and Booking Administrators, who improved by 49%.

These significant improvements reflect the impact of a structured yet flexible approach to learning that fits around busy day-to-day work.

Due to the positive impact and experience, 83% of line managers agree that they would recommend this training to other teams at AgilityEco. 

“[My team now has] a better general understanding of PAS requirements and ventilation strategies.”

AgilityEco line manager 

Improved learner experience

Team members highlight:

  • The interactive elements which make content memorable and aid understanding
  • Step-by-step explanations and constructive, in-depth information
  • An improved understanding of complex processes including PAS 2030 and 2035, TrustMark, and retrofit team roles
“I now have a better understanding of the retrofit scheme as a whole. The training provided clear information that's useful and applies to my job role.” 

AgilityEco team member

  • 73% agree that the overall learning journey was a positive experience
  • 64% agree that they can apply the knowledge gained in their role
  • 81% agree that the Greenworkx platform is easy to use and navigate
“Learning the different technical terms that come under retrofit will help me when I do my document checks.”

AgilityEco team member

Scaling success

With strong early results, AgilityEco is now onboarding more team members to the platform to continue building this shared foundation of expertise.

Book a consultation to discover how Greenworkx can help your team build consistent retrofit knowledge, make measurable progress and deliver even more impactful work.


Category:  
Customer stories