Energy Advisor Academy

A free, self-directed online training programme to become a qualified Energy Advisor with the prospect of employment.
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Programme details
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About the Academy

6 weeks
Fully-funded
Online, self-directed
Accredited qualification

The Energy Advisor Academy is an online training programme that helps you build the knowledge and skills to support people with their energy use. You’ll learn how to help others take control of their bills, improve home energy efficiency, and access the right support — particularly for those who need extra help to stay warm and well.

By completing the programme, you’ll earn the Level 3 Award in Energy Awareness, an industry-recognised qualification that allows you to offer official energy advice. You’ll also have the chance to gain the Level 2 Award in Fuel Debt Advice in the Community, which equips you to support people dealing with, or at risk of, fuel debt.

Energy Advisors are trusted, practical problem-solvers. They break down complex information, offer clear guidance, and support people facing difficult decisions about energy and affordability. The work is about people as much as it is about energy.

What you’ll gain from the Academy?

New knowledge

The training covers practical matters enabling you to offer tailored advice. You’ll learn about utility bills and tariffs, fuel debt, insulation methods, condensation, accessing grants and support schemes, along with other essential topics.

Employability support

In addition to industry-specific CV tips and interview techniques, you’ll gain effective strategies for job hunting, overcoming experience gaps, and reaching out to employers to make a lasting impression!

Access to employers

Your profile will be shared with top employers looking for Energy Advisors through our talent pool, putting you front and centre for exciting job opportunities and connections.

Programme details

Here is everything you need to know about this programme. For additional information, please refer to the FAQs below.

👤 Who is this for?

This programme is perfect for anyone motivated to learn and make a positive impact. You're in the right place if you are...

  • Passionate about sustainability, fairness, and community‍
  • Already supporting others, formally or informally
  • Looking for a meaningful career change

If you’re someone others turn to for advice and encouragement, this could be the perfect next step.

Apply now
Time commitment
  • Around 50 hours across 6 weeks - participants will need to dedicate about 8.5 hrs each week through the duration of the programme.
  • Attendance of a 3-day online webinar during working hours (2.5 hrs each day) is also required.
Learning format
  • The training takes place online, it is mostly self-directed e-learning courses with the exception of the 3-day webinar.
  • Participants complete regular quizzes to check for knowledge and understanding, with feedback to support their learning.
  • We believe learning is better together. That’s why we encourage peer support through open forums and chatrooms, where you can share questions and ideas, learning from one another.
Qualifications

    Upon completion of the training programme, you'll earn two industry-recognised qualifications:

    • City & Guilds Award in Energy Awareness (Level 3)
    • City & guilds Award in Fuel Debt Advice in the Community (Level 2)
    Prerequisites
    • All participants must be 18+ years old.
    • Access to a computer device with a reliable internet connection is required as the training takes place fully online.
    • All participants must be available to commit to an average of 8.5 hours of weekly learning for 6 weeks.
    • Previous experience in customer-facing environments, community work, or care and support roles are beneficial, however not required.
    Modules covered
    1. Intro to Domestic Energy Efficiency (2 hrs): Provides an overview of basic energy-saving measures, heat loss, and available support.
    2. Delivering High-Quality Energy Advice (2 hrs): Focuses on identifying vulnerable residents, delivering safe and effective advice, and safeguarding.
    3. Fuel Poverty and Health (2 hrs): Explores causes of fuel poverty, health impacts, and available grants.
    4. Fuel Debt Advice in the Community (10 hrs, incl. exam): Instructor-led course on fuel debt causes, support options, consumer rights, and dealing with energy suppliers.
    5. NEA’s Energy Awareness Level 3 (33 hrs, incl. exam): In-depth training on fuel costs, insulation, government aid, and managing condensation and damp.
    Our support

    Greenworkx offers industry-specific employability support whilst connecting you with employers, to support your transition from training to employment.

    • Academy participants receive access CV tips, interview strategies and AI-assisted interview practice
    • We provide guidance on overcoming experience gaps and proactively reaching out to employers
    • With our AI-practice tools, our learners can practice delivering energy advice to hone their knowledge and skills whilst job-searching
    • In addition, Academy participants join the Greenworkx Talent Pool - your profile will be shared with potential employers, increasing your visibility and putting you at the forefront of exciting job opportunities.

    We want to equip you with the tools and knowledge needed to succeed in your career transition.

    Training fee
    • All of the training costs are fully-covered by external funding, to enable more people to become Energy Advisors and help others manage their high energy bills.
    • However, due to limited training spaces, a deposit is required to secure your place in the programme. This helps minimise last-minute cancellations and ensures fair access for all. The deposit is fully refunded upon completion, as long as participation requirements are met. Please see the Deposit Terms & Conditions for more information.

    What our Academy graduates say

    Hear from Emily and Sylvester - our Academy graduates, who are now working as Energy Advisors.

    The Energy Advisor Academy put me in the position to do what I do. Everything I do goes back what I learned in that programme – I’ve been building on that knowledge but the foundation was the Academy and it came at a perfect time.

    I wasn’t sure how I would transition from the theoretical to the practical, and wasn’t sure I’d be good enough, but I received fantastic support and encouragement from the Greenworkx team. I’m very grateful for this.

    Sylvester
    Energy advisor

    Being an Energy Advisor is a really rewarding job, I speak to people from all sorts of places, all sorts of backgrounds and ages, and I get to help them - which is really, really great. I love being able to help people with no catch, just helping people to have better lives - it’s amazing!

    Greenworkx were fantastic, hugely supportive. From helping through the course to even helping me find a job! I really cannot thank them enough.

    Emily
    Energy advisor

    Frequently asked questions

    What do energy advisor actually do?

    Advisors play a key role in addressing fuel poverty and the energy crisis, making a significant impact to sustainability efforts across the country. They do this by:

    • Conducting home visits and phone consultations to ask residents a series of questions to gain an understanding of their energy consumption patterns.
    • Advising residents on how to reducing their utility bills, switching suppliers, accessing discounts, changing behaviours, fitting small practical energy-saving measures like LED light bulbs and draft proofing, among others.
    • Raise awareness about other available support and helping householders access funded home energy improvements, e.g. loft insulation or heating upgrades.
    What is not included in responsibilities of an energy advisor?

    It can be confusing to make sense of the differences between different roles in the energy and retrofit space when you’re new to it! So let’s clear up some of this potential confusion upfront. Energy advisors don’t:

    • Inspect or assess the energy efficiency of buildings and produce EPC reports. This is the job of a Domestic Energy Assessor.
    • Offer advice relating to major repairs, or to electrical or plumbing work.
    • Promote or sell any particular products or services.
    Is it possible to go through the training faster?

    You will not be inspecting or assessing the energy efficiency of buildings and producing EPC reports. This is the work of a Domestic Energy Assessor, and is not included in the responsibilities of an Energy Advisor.

    You will not offer advice relating to major repairs, or to electrical or plumbing work. As an Energy Advisor, the advice you give will mostly revolve around behavioural patterns, raising awareness about best energy efficiency practices, switching energy providers, ensuring the residents are utilising other available support, and so on.

    You will however be able to refer them to other organisations, or available funding, that might provide repair or installation services related to energy efficiency and renewable energy.‍

    You will not be promoting or selling any particular products or services.

    When does the 3-day webinar take place?

    The Greenworkx Careers Team will aim to match everyone who completes the course with Energy Advisor roles alongside providing CV and interview tips. We cannot guarantee you'll be hired in this process.

    What is the application process like?

    The Greenworkx Careers Team will aim to match everyone who completes the course with Energy Advisor roles alongside providing CV and interview tips. We cannot guarantee you'll be hired in this process.

    How can I get in touch with your team if I have further questions?

    We’re always here to help! If you have any additional questions or need further clarification, feel free to reach out to us through our contact form, or at [email protected].

    Start your energy advisor journey.

    Apply now
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